Administrative Requests

Any request to open an administrative case is accepted exclusively using the following official form.

Please remember that all requests must be made exclusively through the dedicated online system on this page as indicated in our general conditions, clearly indicating the order number and selecting the reason for opening the case.

This system makes the processing of practices agile and traceable. 

Please remember that other methods are not accepted as valid (except registered mail with return receipt or certified email as required by current legislation).

Before proceeding with the request, please read carefully our general conditions below. link

Please note the difference between (Handcrafted to order) Non-Customized and (Handcrafted to order) Customized products, for which there are different ways of managing the possibility of withdrawal, refund of deposits and balances, and acceptance of complaints for delivery delays.

We strive to explain to our customers the complexities of high-end custom craftsmanship, striving to educate them on design, production, and delivery methods, all while maintaining the highest possible quality standards. You'll find comprehensive information under each product on the main pages, and above all, clear and detailed general terms and conditions.