TERMS & CONDITIONS

  • The customer explicitly waives his standard conditions, even if these were established after these standard conditions of sale. To be valid, any waiver must be expressly agreed in advance in writing.
  • Payment and ancillary services:
    *Artisan Production Times: 6-8 working weeks from order confirmation against payment on account        
  • *Production times for catalogue products: 5/10 days from order confirmation against payment of the deposit
    * Payment Methods: Confirmation of the Order with Bank Transfer, Debit Cards, Credit Cards and leasing payment systems for companies Contact Us for better details orGo Here
    * Origin: Made In Italy/Europe
    * Certifications: CE Standard or possibility to request the UL/ETL/GC/CCC with supplements and delivery time delay. 
    * "Custom Made" Service: Configure your lamp online by choosing each technical and stylistic option from the relative product page.
  • Delivery Time: As soon as the order is ready, shipments will be made by express courier with transit times of 2/3 days for Italy/EU and a maximum of 5/7 days for non-EU countries - The cost of shipping will be processed upon order in the cart.
  • Warranty Policy: LIGHTINUP offers the possibility of replacing or fully repairing the products for damages attributable to the company - It also offers the possibility of guaranteeing the decorative elements and parts of the product with a coverage of 2 (two) years.
  • Right of withdrawal: It is possible to withdraw from the order within a period of 14 (fourteen) days from the conclusion of the order or decide to replace the purchased product with others of equal value or modify the same product with different characteristics
  • Our invoices are payable within a maximum of 14 days from order confirmation, unless another payment term is indicated on the invoice or order. In the event of failure to withdraw from the order (within 14 days) LIGHTINUP will consider the order completed by requesting payment of the entire amount of the order and a fixed interest equal to 10% of the amount due.
  • In any case, LIGHTINUP SRL will be authorized to suspend any supply of the sale of goods and services without notice in the event of late payment.
  • If a payment is still pending more than sixty (60) days after the payment due date, LIGHTINUP SRL reserves the right to use the services of a debt collection company. All legal costs will be borne by the client.
  • Some countries apply a withholding tax on the amount of invoices, in accordance with their domestic legislation. Any withholding tax will be paid by the customer to the Revenue Agency. Under no circumstances can LIGHTINUP SRL be involved in costs relating to the legislation of a country. The invoice amount will therefore be due to LIGHTINUP SRL in its entirety and does not include any costs relating to the legislation of the country where the customer is located.
  • LIGHTINUP SRL undertakes  - to do its best to provide high-performance services in good time and in compliance with the agreed times - however, as this is a purely artisanal product, tailored to customer specifications and falling within the specific category of products to order, it's possible a delay in production or procurement of materials that should not be considered a breach of contract if it occurs within the maximum limit of 90 days from the date of confirmation of the payment. 
  • LIGHTINUP SRL can in no case be obliged by the customer to appear as a third party within any claim made against the customer by a final consumer.
  • In order for it to be admissible, LIGHTINUP SRL must be informed of any complaint by letter sent by registered mail to its registered office within 8 days of delivery of the goods or provision of services.
  • All our contractual relationships will be governed exclusively by Italian and European Community law.
  • The competent court is the Court of Padua, Italy.